Shipping policy

At Nature Gems, we are committed to delivering your pet care products quickly and safely. Please read our shipping policy below for complete details.

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1. Order Processing

All orders are processed within 1–2 business days after confirmation. Once your order is shipped, you will receive tracking details via SMS or email.

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2. Delivery Time

Orders are usually delivered within 3 to 7 working days, depending on your location and courier service availability.

Remote or rural areas may take a little longer.

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3. Shipping Charges

Shipping charges, if applicable, will be clearly shown at checkout before you complete your order.

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4. Cash on Delivery (COD)

Cash on Delivery is available on eligible locations. Additional COD charges may apply and will be displayed at checkout.

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5. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor your shipment.

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6. Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact us immediately. We will coordinate with the courier partner to resolve the issue as quickly as possible.

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7. Incorrect Address

Please ensure your shipping address is accurate. Nature Gems is not responsible for delays or failed deliveries due to incorrect or incomplete address details.

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8. Contact Us

For shipping-related questions, reach us at:
📞 +91 96257 26251
✉️ naturegems@gmail.com